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Infographics: Prioritizing the Patient Experience

Survey findings reveal healthcare organizations and providers must expand their efforts to measure and improve patient experiences.

The following data is from West’s report titled Prioritizing the Patient Experience. Click below to view and share infographics from the report.

Infographics: Prioritizing the Patient Experience

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Incentive Payments At Stake

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HCAHPS Ratings Tied To Profits

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Patients and Providers Recognize the Importance of Satisfactory Care

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Patients Say Satisfaction is Important

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Providers Recognize the Importance of Satisfactory Care

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Chronic Patients More Likely to Receive Personalized Care

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Too Many Patients Are Dissatisfied

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Satisfaction Outweighs Loyalty

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Consumerization Gives Patients Choices

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Providers Say Patient Experience is a Priority

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Patients Reveal Satisfaction Drivers

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Millennials Are More Likely to Research Healthcare Providers

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Patients With Improved Health Are More Likely to Research Healthcare Providers

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Insurance Coverage Tops Search Criteria

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Patients Reveal Satisfaction Drivers

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Patient vs. Provider Priorities

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Priorities Are Misaligned

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Many Patients Dissatisfied With Chronic Care

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Providers Must Focus on Patient Satisfaction

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Revenue Gain

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