--- title: Prioritizing the Patient Experience Infographics description: Prioritizing the Patient Experience Infographics Download Page --- ![Asset Page Top Image.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/Asset%20Page%20Top%20Image.png?width=640&name=Asset%20Page%20Top%20Image.png "Asset Page Top Image.png") ## Infographics: Prioritizing the Patient Experience ### Survey findings reveal healthcare organizations and providers must expand their efforts to measure and improve patient experiences. The following data is from West’s report titled Prioritizing the Patient Experience. Click below to view and share infographics from the report. # Infographics: Prioritizing the Patient Experience [![__1_1.5_Billion.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__1_1.5_Billion.jpg?width=525&name=__1_1.5_Billion.jpg "__1_1.5_Billion.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__1_1.5_Billion.jpg) ### Incentive Payments At Stake [![Download_Button.png](https://www.jonespr.net/hs-fs/file-1040767178-png/Images/Download_Button.png?width=175&name=Download_Button.png "Download_Button.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__1_1.5_Billion.jpg) [![__2_HCAHPS_ratings.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__2_HCAHPS_ratings.jpg?width=525&name=__2_HCAHPS_ratings.jpg "__2_HCAHPS_ratings.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__2_HCAHPS_ratings.jpg) ### HCAHPS Ratings Tied To Profits [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__2_HCAHPS_ratings.jpg) [![__3_PatientsAndProviders.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__3_PatientsAndProviders.jpg?width=525&name=__3_PatientsAndProviders.jpg "__3_PatientsAndProviders.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__3_PatientsAndProviders.jpg) ### Patients and Providers Recognize the Importance of Satisfactory Care [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__3_PatientsAndProviders.jpg) [![__4_Satisfaction.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__4_Satisfaction.jpg?width=525&name=__4_Satisfaction.jpg "__4_Satisfaction.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__4_Satisfaction.jpg) ### Patients Say Satisfaction is Important [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Infographics/Chronic%20Patients%20Desire%20More%20Support.jpg) [![__5_Providers_Recognize.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__5_Providers_Recognize.jpg?width=525&name=__5_Providers_Recognize.jpg "__5_Providers_Recognize.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__5_Providers_Recognize.jpg) ### Providers Recognize the Importance of Satisfactory Care [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__5_Providers_Recognize.jpg) [![__7_Receive_Personalized_Care.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__7_Receive_Personalized_Care.jpg?width=526&name=__7_Receive_Personalized_Care.jpg "__7_Receive_Personalized_Care.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__7_Receive_Personalized_Care.jpg) ### Chronic Patients More Likely to Receive Personalized Care [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__7_Receive_Personalized_Care.jpg) [![__8_Too_Many_Dissatisfied.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__8_Too_Many_Dissatisfied.jpg?width=526&name=__8_Too_Many_Dissatisfied.jpg "__8_Too_Many_Dissatisfied.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__8_Too_Many_Dissatisfied.jpg) ### Too Many Patients Are Dissatisfied [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__8_Too_Many_Dissatisfied.jpg) [![__9_Satisfaction_Outweighs_Loyalty.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__9_Satisfaction_Outweighs_Loyalty.jpg?width=526&name=__9_Satisfaction_Outweighs_Loyalty.jpg "__9_Satisfaction_Outweighs_Loyalty.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__9_Satisfaction_Outweighs_Loyalty.jpg) ### Satisfaction Outweighs Loyalty [![Download_Button](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__9_Satisfaction_Outweighs_Loyalty.jpg) [![__10_Patient_Choices.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__10_Patient_Choices.jpg?width=526&name=__10_Patient_Choices.jpg "__10_Patient_Choices.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__10_Patient_Choices.jpg) ### Consumerization Gives Patients Choices [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__10_Patient_Choices.jpg) [![__11_Experience is a Priority.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__11_Experience%20is%20a%20Priority.jpg?width=526&name=__11_Experience%20is%20a%20Priority.jpg "__11_Experience is a Priority.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__11_Experience%20is%20a%20Priority.jpg) ### Providers Say Patient Experience is a Priority [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__11_Experience%20is%20a%20Priority.jpg) [![__12_Carefully_Choose_Providers.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__12_Carefully_Choose_Providers.jpg?width=526&name=__12_Carefully_Choose_Providers.jpg "__12_Carefully_Choose_Providers.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__12_Carefully_Choose_Providers.jpg) ### Patients Reveal Satisfaction Drivers [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__12_Carefully_Choose_Providers.jpg) [![__13_Millenials.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__13_Millenials.jpg?width=526&name=__13_Millenials.jpg "__13_Millenials.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__13_Millenials.jpg) ### Millennials Are More Likely to Research Healthcare Providers [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__13_Millenials.jpg) [![__14_Time_Researching_Providers.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__14_Time_Researching_Providers.jpg?width=526&name=__14_Time_Researching_Providers.jpg "__14_Time_Researching_Providers.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__14_Time_Researching_Providers.jpg) ### Patients With Improved Health Are More Likely to Research Healthcare Providers [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__14_Time_Researching_Providers.jpg) [![__15_Insurance_Coverage.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__15_Insurance_Coverage.jpg?width=526&name=__15_Insurance_Coverage.jpg "__15_Insurance_Coverage.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__15_Insurance_Coverage.jpg) ### Insurance Coverage Tops Search Criteria [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__15_Insurance_Coverage.jpg) [![__16_Improve_Satisfaction.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__16_Improve_Satisfaction.jpg?width=526&name=__16_Improve_Satisfaction.jpg "__16_Improve_Satisfaction.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__16_Improve_Satisfaction.jpg) ### Patients Reveal Satisfaction Drivers [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__16_Improve_Satisfaction.jpg) [![__17_PatientVSProvider.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__17_PatientVSProvider.jpg?width=526&name=__17_PatientVSProvider.jpg "__17_PatientVSProvider.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__17_PatientVSProvider.jpg) ### Patient vs. Provider Priorities [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__17_PatientVSProvider.jpg) [![__18_Priorities_Efforts_Misaligned.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__18_Priorities_Efforts_Misaligned.jpg?width=526&name=__18_Priorities_Efforts_Misaligned.jpg "__18_Priorities_Efforts_Misaligned.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__18_Priorities_Efforts_Misaligned.jpg) ### Priorities Are Misaligned [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__18_Priorities_Efforts_Misaligned.jpg) [![__19_Not_Effectively_Helping.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__19_Not_Effectively_Helping.jpg?width=526&name=__19_Not_Effectively_Helping.jpg "__19_Not_Effectively_Helping.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__19_Not_Effectively_Helping.jpg) ### Many Patients Dissatisfied With Chronic Care [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__19_Not_Effectively_Helping.jpg) [![__20_Focus_on_Patient.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__20_Focus_on_Patient.jpg?width=526&name=__20_Focus_on_Patient.jpg "__20_Focus_on_Patient.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__20_Focus_on_Patient.jpg) ### Providers Must Focus on Patient Satisfaction [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__20_Focus_on_Patient.jpg) [![__21_Revenue_Gain.jpg](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__21_Revenue_Gain.jpg?width=526&name=__21_Revenue_Gain.jpg "__21_Revenue_Gain.jpg")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__21_Revenue_Gain.jpg) ### Revenue Gain [![Download_Button-419739-edited.png](https://www.jonespr.net/hs-fs/hubfs/Assets/West%20Assets/Download_Button-419739-edited.png?width=175&name=Download_Button-419739-edited.png "Download_Button-419739-edited.png")](https://www.jonespr.net/hubfs/Assets/West%20Assets/Prioritizing%20the%20Patient%20Experience/__21_Revenue_Gain.jpg)