Prioritizing the Patient Experience Cover Image

Report and Infographics: Prioritizing the Patient Experience

Survey findings reveal healthcare organizations and providers must expand their efforts to measure and improve patient experiences.

The resources below share findings from West surveys on patient engagement. Click below to download the survey report, see related infographics, or view a one-page report summary.


Prioritizing the Patient Experience Cover

Prioritizing the Patient Experience: Consumerization of Healthcare Brings Patient Satisfaction to Forefront for Providers

Patient satisfaction is inextricably linked to the bottom line for healthcare organizations. Download this report to see how providers can improve patient experiences and protect their own financial interests.




See infographics from West’s patient experience report.

Ninety-four percent of providers are noticing patients shopping around more for healthcare services today than in the past. Additionally, 81 percent of providers confirm it is highly likely that a patient will switch healthcare providers when dissatisfied. Click below to view more findings from West’s study.

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Summary: Prioritizing the Patient Experience

Patient Exp Handout

The Financial Impact of Patient Satisfaction Is Growing

West’s study revealed that improving patient satisfaction can help organizations maximize reimbursements. See a summary of the key report findings.