The resources below share findings from West surveys on patient engagement. Click below to download the survey report, see related infographics, or view a one-page report summary.
Patient satisfaction is inextricably linked to the bottom line for healthcare organizations. Download this report to see how providers can improve patient experiences and protect their own financial interests.
Ninety-four percent of providers are noticing patients shopping around more for healthcare services today than in the past. Additionally, 81 percent of providers confirm it is highly likely that a patient will switch healthcare providers when dissatisfied. Click below to view more findings from West’s study.