Frequently Asked Questions

If your business doesn’t have a Facebook page yet, you have a couple of options. First, you can set it up yourself; download this “how-to” guide to show you the steps involved. Your second option would be to contract with us to set up a Facebook page for an additional one-time fee. In order to complete your set-up, we will need your business contact information (address, email address, phone number), along with logos and artwork, in order to customize the profile and cover photos.

We can also help you create your own Instagram and Twitter accounts, if you are not already using those platforms.

Yes, it will. The Social Media for Small Business content program is focused on creating quality content, targeted for specific industry groups, to supplement individual businesses’ social media presence. We are able to make high quality content available at a reasonable cost by sharing it across our membership base, but with the mix of packages offered, you can customize your selections to fit your specific needs. And you can add on personalized posts each month which are created just for you, working closely with an account specialist to highlight your special events, staff, or sales.

You still have the ability, of course, through your in-house efforts and response to customers to keep your social media presence truly your own.

Right now we are focusing on Facebook, Instagram and Twitter, which are the most commonly used social media channels by US consumers.  However, we may offer more options in the future.  We are currently doing market research to assess the interest level in this. If this is something you’re interested in, please let us know. 

If you add on "Personalized Posts" to your package, you will work directly with your account manager to create posts specific for your business. With the additional "Personalized Post Reuse Scheduling," those posts can be used to create a library of options to use in the future. These posts can include  special offers, events, staff introductions, and others.
Our content program is meant to supplement your personalized posts with entertaining, educational and inspirational material that makes it easier for you to build a more robust Facebook presence.

You still have control of your accounts and can delete any posts that you don’t want to appear.

Share them with us and we’ll try to work them into the upcoming calendar. You can email us anytime at socialmedia@jonespr.net.

You do. A personal response from you or your staff is an important part of engaging your customers and developing a connection. For this reason, you still need to maintain a schedule of actively monitoring your social media accounts. After all, 15 percent of social media users say they will unfollow pages that don’t reply to them. (Source: SproutSocial)

If you add on "Personalized Posts," those posts can link directly to your website. You could also take an additional step yourself by  “editing” posts after they are published to add a link to your website.

While some sources say that Facebook business page posts have an average organic reach of just 2% of followers, there are many factors that can increase organic reach without paying for sidebar ads or sponsored posts. Consistent, high-quality, engaging content boosts your followers’ interaction with your page and increases organic reach. This is an advantage of working with experienced marketers to fuel your Facebook page strategy.
If you feel that sponsored or “boosted” posts are needed to expand your reach–for example, to drive additional traffic when opening a new location—you can take that step on your own through your business’s Facebook account.
If you need a more customized approach, contact us for more details on how we can work with you individually to develop and implement a more extensive marketing program.

Currently, Social Media for Small Business offers specialized content designed to engage customers in several different small business sectors, including spas, beauty, fitness, finance, pets, automotive and home improvement. During the sign-up process you will customize your post package from categories specific to your industry's products and services.

One of our account representatives will provide you with a full list of categories and package options for your specific industry (such as a medical spa, a hair salon, or a fitness business) and then walk you through the process of choosing which categories you want to choose and how many posts you want to receive each month in each category. You will also choose whether you want to use only our base Facebook program or add on Instagram and/or Twitter at discounted rates to expand your social media reach.

Please email us at socialmedia@jonespr.net if you have not yet been in touch with an account representative and would like to learn more about your options.

We can schedule content posting directly to your Facebook, Instagram and/or Twitter accounts. This feature saves you and your staff valuable time each month and ensures that content is posted at the most effective time of the day and week to foster engagement.

Each subscription period begins on the first of the month after you sign up. The only exception would be if you sign up for Social Media for Small Business after the 25th of the month; in that case, your first posts will appear beginning on the 5th of the following month, as it takes about 5 days to ensure your accounts are set up in our system.

Each subscription period begins on the first of the month after you sign up. The only exception would be if you sign up for Social Media for Small Business after the 25th of the month; in that case, your first posts will appear beginning on the 5th of the following month, as it takes about 5 days to ensure your accounts are set up in our system.

Two circumstances exist for which we need your logo in order to fulfill your Social Media for Small Business content needs:
1. If you do not already have a Facebook, Instagram or Twitter account and have contracted us to create the page for you. In this case, we will need your logo to create the profile and cover images that brand your page.

2. If you sign up for "Personalized Posts," we will need your logo and possibly other images, such as staff photos or photos of your business in order to create these posts.

You will send it directly to your account manager.  Shortly following your signup, your account manager will contact you directly to get this and any other information required to get your program up and running.

Social Media for Small Business is a monthly subscription service. You will work with an account representative to choose your specific package options and sign up, with the planned billed monthly to a credit card on file. Any changes to the plan or cancellation must be made 30 days in advance.

Of course you can change your package selections! You will need to contact your account representative at least 30 days prior to ensure all changes have time to take effect. If you maintain the same number of monthly posts, it will not affect your monthly cost. If you increase the number of posts, your cost will increase accordingly. We do require that you maintain a minimum monthly commitment of $300 to remain in the program.

If you choose to cancel Social Media for Small Business, you will need to notify us one month prior to the end of your current prepaid billing cycle. We cannot issue refunds for this prepaid program should you choose to cancel mid-cycle.

While we hate to see any of our subscribers go, if you feel Social Media for Small Business no longer meets the needs of your practice, please notify us at socialmedia@jonespr.net one month prior to the cancellation date so that we can remove your membership from our system and stop processing of the next scheduled payment. Please understand that we cannot issue refunds for this prepaid program should you choose to cancel mid-cycle.